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IT Solutions Company in Dubai, UAE |Affordable IT Solution Provider

IT AMC Services in Dubai and UAE – Hassle-Free IT Maintenance

Trustworthy yearly contracts for IT upkeep in Dubai, Abu Dhabi and UAE

Xedos Technologies provides the best and affordable IT AMC services in Dubai and across the UAE, including Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Al Ain. Our IT Annual Maintenance Contract (IT AMC) helps businesses keep their IT systems running smoothly without interruptions.With our AMC  services, we manage, monitor and maintain your complete IT infrastructure. This includes computers, servers, networks and software. Our goal is simple: reduce downtime, improve system performance and protect your business IT assets.

Our IT AMC services include full support, quick fixes for problems, quarterly system health checks and IT help in all emirates. The price starts at just AED 299. Our staff can keep IT systems running smoothly for all types of businesses, from one-person businesses to C-suite executives. This means less downtime and more work done.

If your company is in need of a trustworthy IT AMC Support provider in Dubai, we are here to help.Call/WhatsApp us at +971 52 607 3989 or contact us for a consultation today!

IT AMC Services Cost for Dubai, UAE, Abu Dhabi, and Sharjah Starting at Just AED 299!

An IT Annual Maintenance Contract (AMC) is an agreement where an IT provider takes care of your IT systems regularly and It helps prevent sudden problems, keeps your computers and networks running smoothly, and saves money on emergency repairs.

Xedos Technologies provides reliable IT AMC (Annual Maintenance Contract) services starting from just AED 299, supporting businesses across the UAE. Our plans are designed for companies of all sizes from startups to large enterprises helping you manage and maintain your IT systems with ease.

Our IT AMC services are flexible and can be customized based on your business requirements. Each plan includes a clear Service Level Agreement (SLA), ensuring fast response times, dependable support, and consistent service quality.

We offer six structured AMC plans that make IT maintenance simple, efficient, and stress-free. Our services are available across all emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Fujairah, Ras Al Khaimah, and Al Ain. With Xedos, you get predictable costs, expert support, and smooth IT operations—so you can focus on growing your business.

As part of our enhanced IT AMC offering, we also include built-in cybersecurity protection to keep your systems secure at all times.

Our cybersecurity features include:

  • Firewall monitoring and management
  • Endpoint protection for computers and servers
  • Threat detection and fast response
  • 24/7 security monitoring

With security integrated into your AMC plan, your business stays protected from modern cyber threats without added complexity.

Choose the Right IT Annual Maintenance Contract Plan

We offer six flexible IT AMC Services plans and the price Just starts from AED 299 designed to meet the IT needs of businesses at every stage. From basic IT support for small offices to advanced infrastructure management for large enterprises in all over UAE.

Our six IT Annual Maintenance Contract (AMC) plans are designed to help businesses operate smoothly, securely, and without interruptions. By choosing our AMC services, you benefit from proactive IT maintenance, reduced downtime, enhanced data security, reliable network performance, and expert technical support all at a predictable cost. These plans ensure your systems are always monitored, updated, and protected, allowing your team to stay productive while we take care of your complete IT infrastructure.

Ready to choose the right IT AMC plan for your business? Call or WhatsApp us at +971 52 607 3989 to get expert guidance and find the plan that perfectly suits your business needs.

Business Basic Plan

  • Up to five (05) desktops OR laptops.
  • Up to one (01) Printer.
  • Up to one (01) PABX system: IP/Analog up to 5 extensions.
  • Up to one (01) router/ one (01) switch/ one (01) access point.
  • Up to (04) CCTV cameras/Analog OR IP. Email/domain/ website hosting support and assistance.
  • Windows Server Active Directory & Domain Controller.
  • Data management services.
  • Migration of email hosting, domain & web hosting to a dedicated server with high bandwidth speed and more space allocation with 99.99% uptime, A total of Oxiore Systems Managed Services.*
  • Firewall Management services (VPN, Site to Site, and client-to-site).

Business Plus Plan

  • Up to ten (10) desktops OR laptops. Up to two (02) Printer.
  • Up to one (01) PABX system: IP/Analog up to 12 extensions.
  • Up to one (01) router/two (02) switch/three(03) access point.
  • Up to (08) CCTV cameras/Analog OR IP. Windows Server Active Directory & Domain Controller.
  • Data management services are not included. Data management services. Etisalat email and domain hosting management assistance.
  • Only Etisalat hosted service.
  • Migration of email hosting, domain & web hosting to a dedicated server with high bandwidth speed and more space allocation with 99.99% uptime, A total of Oxiore Systems Managed Services.* *Starting from 99 AED/Month. One-year contract.
  • Firewall Management services (VPN, Site to Site, and client-to-site).

Business Premium Plan

  • Up to Sixteen(16) desktops OR laptops. Up to three (03) Printer.
  • Up to one (01) PABX system: IP/Analog up to 16 extensions.
  • Up one Router/One Firewall/up to three Switches/up to 6 access points.
  • Up to (16) CCTV cameras/Analog OR IP. Windows Server Active Directory & Domain Controller.
  • Data Management Services (Daily backups, Virus protection).
  • Etisalat mail and domain hosting management assistance.
  • Migration of email hosting, domain & web hosting to a dedicated server with high bandwidth speed and more space allocation with 99.99% uptime, A total of Oxiore Systems Managed Services.*
  • Firewall Management services (VPN, Site to Site, and client-to-site).

Enterprises Silver Plan

  • Up to twenty (20) desktops OR laptops. Up to six (06) Printers.
  • Up to one (01) PABX system: IP/Analog up to 24 extensions.
  • Up to (32) CCTV cameras/Analog OR IP. Windows Server Active Directory & Domain Controller.*
  • Data management services.
  • Etisalat email, domain, and web hosting management assistance.*
  • Firewall Management (VPN, Client on side only)
  • Remote branch office support (local).
  • Add-On: Choose customized services by your choice.

Enterprises Gold Plan

  • Up to fifty (50) desktops OR laptops. Up to six (06) Printer.
  • Up to one (01) PABX system: IP/Analog up to 50 extensions.
  • Up to one (01) router/ Three (03) switch/ Six (06) access point.
  • Up to (32) CCTV cameras/Analog OR IP. Windows Server Active Directory & Domain Controller.
  • Data Management Services (Daily backups, virus protection, privacy and Ransome protection)
  • Firewall management (VPN Service Client to site management)
  • Etisalat email, domain, and web hosting management assistance.*
  • Remote office branch support. (Up to 3 local branches, 1 abroad.)
  • Add-On: Choose customized services by your choice.

Enterprise Premium Plan

  • Up to 100 desktops OR laptops.
  • Up to 20 Printers.
  • Multiple PABX system, Extension: IP / Analog up to 200 extensions.
  • Up one Router/One Firewall/up to three Switches/up to 6 access points.
  • Up to (32) CCTV cameras/Analog OR IP. Windows Server Active Directory & Domain Controller.
  • Data Management Services (Daily backups, Virus protection, Privacy and Ransome protection).
  • Firewall management (VPN Service Client Sto site and Site to Site Management)
  • Etisalat mail and domain hosting management assistance.*
  • Multiple remote office branch support. (Local and international branch)
  • Add-On: Choose customized services by your choice.

Cyber Security AMC for Businesses Across UAE

Running a business in fast-growing hubs like Business Bay, Dubai Silicon Oasis, Jebel Ali Free Zone, or anywhere across the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain means you rely heavily on digital systems.But cyber threats phishing emails, ransomware attacks, and data breaches are increasing daily.

That’s why the Our Cyber Protection AMC Plan is designed for businesses of all sizes across the UAE, including SMEs (20–100 users) simple, affordable, and effective And we offer

  1. Free Assessment – We scan your email & devices
  2. Plan Selection – Choose Basic or Advanced
  3. Quick Deployment – Setup within days
  4. Continuous Monitoring – Monthly reports & updates
  5. Ongoing Support – Always protected

Who Can Benefit from This AMC?

Our cybersecurity AMC is suitable for:

  • SMEs (20–100 users)
  • Startups & growing businesses
  • Large enterprises (custom scalable solutions)
  • Logistics & supply chain companies
  • Trading & retail businesses
  • Schools & educational institutions
  • Service-based companies (IT, finance, consultancy)

Protecting your business from cyber threats is essential, whether you’re an SME, a startup, or a larger enterprise. The Cyber Protection AMC Plan offers two flexible options designed to keep your operations secure, no matter where you are in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain we offer two flexible cybersecurity AMC plans and Both plans are scalable for any business size or industry and provide complete cybersecurity coverage across the UAE, giving you peace of mind while you focus on growing your business.

Benfefits

Start with a no-risk evaluation:

  • 🔍 Free Email Security Check
  • 💻 Free Endpoint Risk Scan
  • UAE-wide coverage – no matter where your office is located
  • Tailored for SMEs but scalable for larger organizations
  • Fast deployment with minimal disruption
  • Affordable monthly pricing with no upfront costs
  • Proactive protection against modern cyber threats

Basic Plan – Essential Protection

Perfect for SMEs and businesses looking for foundational security, the Basic Plan ensures your email and devices are protected, with ongoing monitoring to keep your business safe.

Features:

  • Email Security (Anti-Phishing & Anti-Spam)
  • SPF, DKIM & DMARC setup
  • Endpoint Protection (Bitdefender)
  • Monthly Security Health Report

Advanced Plan – Comprehensive Protection

For businesses that need proactive defense against sophisticated threats, the Advanced Plan provides all Basic Plan features, plus advanced threat detection, ransomware protection, and priority support.

Features:

  • All Basic Plan features
  • Advanced Threat Protection (sandboxing)
  • Ransomware protection & device control
  • Priority technical support
  • Quarterly Security Review

Reliable IT AMC Services in Dubai — Prevent Downtime Before It Happens.

Complete IT AMC Services & Support for Your Business

Proactive maintenance in IT AMC

Maintenance and support to keep things running smoothly

Preventative Maintenance:We don't just fix things that are broken; we also do other things. We do proactive troubleshooting, software updates and system checks on a regular basis so that we can find problems before they get worse. Because of this, there is a lot of production and not much downtime.

Performance Optimization: We keep an eye on and improve your IT systems all the time to make sure they work at their best and meet your performance needs.

system security in IT AMC

Make sure the system is safe and follows the rules

More Safety: We use strong security measures like firewalls, intrusion detection systems and data encryption to keep cybercriminals out of your IT environment..

Compliance Support: With our compliance support, you can be sure that your organization's IT infrastructure is safe. We keep up with the latest rules and standards for data protection and the IT industry

backup

Restoring and backing up files

We'll set up automatic backups to copy your data on a regular basis. This stops system errors from accidentally deleting or destroying the data. We offer safe storage options in the cloud or on-site to protect your backed-up data from disasters and people who shouldn't have access to it. In case of an emergency, we use our fast recovery options, which have the benefits of less downtime and less data loss.

server management in IT AMC

Managing servers and storage

When it’s about Professional Setup and Configuration, We'll set up and configure your server and storage infrastructure quickly and according to your needs. We do regular maintenance on your servers and storage systems and use performance optimization techniques to keep them running amazing smooth and help your business grow.

server management in IT AMC Services in dubai

IT Networks Service Management

In Personalized Network Architecture, We look at your company's needs and then create a wired or wireless network solution that is perfect and awesome for you, making communication and connection better. We set up encrypted VPN connections that authorized users can use from anywhere to access your network. This makes it easier for people to work together and be flexible. Improvements to Network Security: We used the most up-to-date security protocols to keep hackers and other unauthorized users out of your network. attacks.

Support in IT AMC Dubai

Comprehensive IT assistance

Help at Your Fingertips: Our team of IT experts is available 24/7, 365 days a year to fix any IT issues you may be having and get your business back up and running as soon as possible. Our professional consultants are here to help you every step of the way as you make the most of your IT infrastructure and use technology to benefit your business.

laptop repair in IT AMC services

Managing IT assets like servers, desktops, laptops and storage

Xedos Technologies' IT AMC Services will keep your whole network running smoothly, safely and for a long time. They offer full maintenance and support for a wide range of IT equipment. Preventive maintenance includes cleaning, checking and upgrading equipment on a regular basis to keep it working well. People who are good at fixing hardware can find problems and fix them on the spot. Help that is easy to get on site means that work can go on without stopping.

Preventative Maintenance: Regular cleaning, checks, and updates to keep equipment efficient.
Hardware Repair: Skilled technicians diagnose and replace faulty components onsite. Onsite Support: Convenient assistance to minimize workflow disruption.

Laptops:
Installing OS updates will keep your laptops safe by giving them the latest security fixes. Find and fix any problems with the hardware so that it works right. Backup and recovery services can help you keep important information safe.
Data Backup: Protect valuable data with backup and recovery services..

Servers:
Keep an eye on the server's performance and make any necessary changes to get the most out of it for the best performance optimization. Security audits are regular checks that look for and fix security problems. In case of a disaster, full recovery plans should be made and put into action.

Storage:
Regular health checks are needed to keep your storage device running at its best. The goal of data management is to make things run more smoothly by combining or reorganizing data sets. Data security and access are very important, which is why backup solutions are so important.

Other IT AMC Services

With our IT AMC support in Dubai, businesses can reduce downtime, improve performance, and avoid unexpected repair costs. We offer customized IT AMC Support that cover desktops, servers, networks, and other IT equipment, giving you complete peace of mind while you focus on your business.Whether you need  support or flexible AMC IT support, we provide regular maintenance, system monitoring, and quick issue resolution to ensure your IT infrastructure stays secure and efficient.

  • Help for Mac and Windows desktops and laptops, such as fixing software and hardware problems and giving your staff general user support.
  • A system management check is when you check the status of your computer systems often to find problems and make sure they are running at their best. You might need to check the system logs, memory use and storage space for this.
  • Disk clean will help your computer run faster and keep it from slowing down by getting rid of files that aren’t needed. This could mean making software installations faster, getting rid of files that aren’t needed, or clearing out temporary data.
  • Installing, setting up and regularly updating antivirus and anti-malware programs is the best way to protect your systems from viruses, spyware and ransomware.
  • Email security and management are in charge of keeping an email system safe from threats like spam and phishing. Some things this might involve are checking for software updates, managing user accounts and filtering emails that come in.
  • Taking care of your servers, which hold important applications and data, as well as their attached storage, is very important. This includes keeping an eye on server resources, installing updates and making sure backups are working properly.
  • Making backups of your server data on a regular basis can keep it safe from being deleted by mistake, hardware failure, or hackers. In case of a disaster, the service should also let you quickly restore data.
  • Managing a Private Automatic Branch Exchange (PBX) system means setting it up and keeping it running so that people inside and outside the organization can communicate with each other without any problems. This could mean:
  • Monitoring the PBX system for any signs of trouble and making sure it is working properly are two ways to check on the health of the system.
  • Changing the settings for voicemail, call routing and auto attendants is one way to change the setup.
  • It is very important to patch known holes in the PBX system to keep it safe.
  • Phone support: help with fixing problems with your company’s phones, such as poor call quality, broken features and training new users.

Types of IT AMC Services Available in Dubai

 

Not all businesses have the same needs, and thankfully, IT AMC services in Dubai come in different packages to suit every requirement.

  • Comprehensive AMC: This covers everything from hardware repairs to software support. If something goes wrong, it’s included in the contract.
  • Non-Comprehensive AMC: Focuses on regular maintenance without covering the cost of parts or repairs.
  • Hardware Maintenance: Ensures your physical IT infrastructure – servers, computers, and networking equipment – runs smoothly.
  • Software and Network Management: Focuses on ensuring your systems and applications remain functional, updated, and secure.
  • Customizable Packages: Tailored solutions depending on your business’s size, operations, and industry-specific needs.

With a variety of packages, you can choose the one that best aligns with your operational needs and budget.

Why UAE Businesses Choose Annual IT Support Contracts

An IT AMC (Annual Maintenance Contract) helps your business run efficiently by keeping your systems well-maintained and reducing the risk of unexpected issues. Instead of reacting to problems, your IT infrastructure is managed proactively—ensuring better performance, longer equipment life, and minimal disruptions. 

Why your Business need IT AMC Support

  • Predictable Costs: Avoid expensive emergency repairs with a fixed annual plan that helps you manage your IT budget more effectively.
  • Proactive Support: Regular system checks and maintenance reduce the chances of sudden failures.
  • Reduced Downtime: Well-maintained systems run smoothly, helping your business avoid costly interruptions.
  • Expert Assistance: Access to experienced IT professionals ensures quick issue resolution and better system management.
  • 24/7 Monitoring & Support: Continuous support keeps your systems running without interruption.
  • Early Issue Detection: Problems are identified and resolved before they impact your business.
  • Improved Security: Regular updates and security measures protect your data and systems.
  • Better Cost Control: Fixed pricing eliminates unexpected repair expenses.

What’s covered in an IT AMC

An AMC agreement typically includes complete support for your core IT infrastructure, such as:

  • Computers and laptops
  • Servers
  • Printers
  • Network systems
  • Software and applications

 

Why Choose us

In Dubai, Xedos Technologies has established itself as a reliable partner for companies of all sizes by providing them with IT AMC Services. We guarantee the smooth operation of your IT systems with our 24/7 technical support, proactive maintenance and over a decade of experience in IT infrastructure support, reducing downtime and increasing efficiency.

Proven Expertise

We have a proven track record of delivering exceptional IT support to businesses of all sizes across Dubai.

Customer-Centric Approach

We prioritize understanding your unique needs and tailoring solutions to fit your specific business goals.

Expert Team

Our team of highly qualified and certified engineers are passionate about exceeding your expectations..

24/7 Support &Competitive Pricing

We are available around the clock to address transparent and cost-effective IT AMC plans to fit your budget.

Tired of IT issues slowing you down? Let us manage your systems — stress-free.

Tired of unexpected IT breakdowns disrupting your business in Dubai?

Our IT Annual Maintenance contract in Dubai & UAE ensures uninterrupted operations, optimized performance, and cost savings. With our expert team and proactive maintenance approach, you can focus on your core business while we safeguard your IT infrastructure. Experience the Xedos difference and unlock the potential of your IT systems.

FAQ

IT AMC service costs from Xedos technologies for business in Dubai, Abu Dhabi, Sharjah, Ajman and all across UAE is starting from AED 299 and it can be  vary depending on several factors, including:

IT AMC pricing varies depending on factors such as the size of your business, the scope of services, and how quickly you need support. Here’s an overview:

    • Monthly or Annual Pricing Models: Most AMCs offer both monthly and yearly payment options, allowing businesses to choose the one that suits them.
    • Service Scope: A comprehensive package covering all IT needs may cost more but provides full peace of mind. Non-comprehensive plans are cheaper but may not cover certain repairs.

In the context of the UAE, particularly Dubai, IT AMC stands for Annual Maintenance Contract. It is an agreement between a business or organization and an IT service provider like Xedos Technologies. This agreement outlines the maintenance and support services provided for your IT infrastructure over a specific period, usually one year.

An IT AMC can cover a wide range of services, depending on your specific needs and the agreement with the service provider. However, some common inclusions are:

  • Regular maintenance and preventative checks: This includes cleaning hardware, updating software, and identifying potential issues before they cause downtime.
  • Hardware repair and replacement: The service provider will diagnose and repair hardware issues or replace faulty components, ensuring your equipment remains operational.
  • Onsite and remote support: Depending on the contract, you might have access to both onsite and remote support from qualified technicians to address any immediate IT concerns.
  • Security updates and patch management: The service provider keeps your software and operating systems updated with the latest security patches to protect your system from vulnerabilities and cyber threats.
  • Data backup and recovery: Some AMCs may offer data backup and recovery services to ensure your critical data is protected in case of hardware failures or accidental deletion.

Benefits of an IT AMC in the UAE:

  • Reduced costs: Proactive maintenance helps prevent costly repairs and downtime.
  • Increased uptime: Regular maintenance and prompt issue resolution minimize disruptions and ensure your IT systems are operational most of the time.
  • Enhanced security: Regular security updates and vulnerability assessments safeguard your data and infrastructure from cyber threats.
  • Improved efficiency: Your IT team can focus on core business activities while the service provider manages your IT needs.
  • Peace of mind: Knowing your IT infrastructure is in the hands of experienced professionals allows you to focus on other aspects of your business.

 

With several IT service providers offering AMCs in the UAE, it’s crucial to choose one that aligns with your specific needs and budget. Consider factors like:

  • Experience and reputation of the provider: Look for providers with a proven track record and expertise in IT maintenance and support.
  • Scope of services offered: Ensure the AMC covers the services you need for your IT infrastructure.
  • Cost and pricing structure: Compare quotes and pricing models from different providers to find one that fits your budget.
  • Customer reviews and testimonials: Read what other businesses say about their experience with the provider.

The cost of IT AMC in Dubai depends on the size of your business, number of systems and level of support required. Basic IT AMC plans start from AED 299, with more advanced plans available based on your SLA and service needs.

In the IT industry, AMC stands for Annual Maintenance Contract. It refers to a long-term support agreement that covers ongoing IT maintenance, system monitoring and technical support.

Yes. An annual maintenance contract is worth it because it helps reduce downtime, improve system security and control IT costs. It provides proactive support and peace of mind, similar to business insurance.

An annual technology maintenance agreement is a contract between a business and an IT service provider to maintain, monitor, and support all your IT systems throughout the year. It ensures that your computers, servers, networks, and software are always running smoothly, secure, and updatedToggle Content

Typical IT AMC services include:

  • Maintenance and repair of computers, laptops, and servers
  • Printer and peripheral support
  • Network setup and monitoring
  • Software updates and troubleshooting
  • Data backup and recovery
  • Security checks, antivirus, and firewall management
  • Quick support for any technical issues

 

An IT AMC helps businesses:

  • Avoid unexpected breakdowns and costly repairs
  • Keep systems secure and updated
  • Reduce downtime and improve productivity
  • Have access to professional IT expertise whenever needed
  • Plan IT expenses with fixed annual costs

Many IT service providers in Dubai, Abu Dhabi, Sharjah, and across the UAE offer tailored IT AMC packages for small businesses. Xedos Technologies, for example, provides flexible and cost-effective plans that cover hardware, software, networks, and cybersecurity plans starting from 299 AED

When choosing an IT AMC provider in UAE, consider:

  • Proven experience and industry expertise
  • Availability of 24/7 support
  • Flexible and customizable plans
  • Positive client reviews and reputation
  • Transparent pricing and Service Level Agreements (SLAs)

IT AMC costs vary depending on the size of your business, the number of devices, and the services included. In Dubai and other UAE cities, plans often start from AED 299 per year and can go higher for comprehensive packages including cybersecurity and network management.

A standard IT AMC plan usually includes:

  • Regular maintenance for computers, laptops, and servers
  • Printer and office equipment support
  • Network management and monitoring
  • Software updates and troubleshooting
  • Data backup and recovery
  • Security checks and antivirus protection
  • Fast response for any technical issues